Knowledge base

Getting Started

Creating an Account

• How to open a ForexClub account?
• How to open a live trading account?

Account Verification (KYC)

• How to complete account verification?
• Can I open more than one trading account? How can I do it?
• What is the minimum deposit amount required to open a trading account?

First Deposit

• How can I make a deposit?
• Which deposit methods are available?
• What are the minimum and maximum deposit amounts?

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Getting to know the Platform

• MT4 explained: how to login, open and close positions, add options, set pending orders and modify orders
• How to log in to the MT4 trading account from PC?

Forex Basics

• What is the best trading strategy in Forex trading?
• What are the most popular Forex instruments?
• How to manage risk in Forex Trading?

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Verification

Q&A (Verification)

• Q&A Verification

Education

Beginner

• What is Forex?
• What are commodities?
• What are cryptocurrencies?

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Advanced

• What are Shares Outstanding?
• What is a Merger?
• What is a Spin-off?

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Education

• Is trading in the forex market expensive?
• How to make money in the Foreign Exchange Market?
• What are Margin, Margin Ratio, and Available Margin?

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Personal Account

Account settings

• Can I change my personal information in a real account?
• How do I verify my email address? Why is my email address unavailable?
• How do I update my address details?

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Login and Access Issues

• How to reset the ForexClub account password?
• How to reset the trading account password?
• How do I change my Trading Platform Password?

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Account Types

• How can I change or increase the virtual balance on my demo account?
• How do I convert my account to a swap-free account?
• What types of trading accounts does ForexClub offer?

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Q&A Personal Account

• Q&A Personal Account

Payment operations

Deposit

• Q&A Deposit

Withdrawal

• How can I withdraw my funds?
• What are the steps for withdrawing funds using a UnionPay card for the first time?
• Is there a limit of the amount I can withdraw? What is the minimum/maximum withdrawal amount?

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Trading and Conditions

Trading conditions and Tools

• What are the trading hours at ForexClub?
• When does the market open and close?
• What are the trading hours for gold and silver?

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Trading fees and limits

• What is the commission/fee for trading? How is it calculated? Is the fee charged when opening a position or when closing a position?
• Does ForexClub have overnight fees? How is it calculated?
• Are swaps charged on futures CFDs?

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Execution

• Does ForexClub have slippage? What is the policy regarding slippage?
• How to deal with slippage?
• What do I do if there is a sudden disconnection, slippage or other issues during trading?

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Q&A Trading and Conditions

• Q&A Trading and Conditions

Copy Trading

For followers

• What comission I should pay to a provider?
• What is a Follower?
• Who can become a Follower?

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For providers

• What is the СopyTrading?
• Who can become a Provider?
• How do I sign up as a Provider?

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Metatrader terminal

Trading terminals

• How to log in to the MT4 trading account from Mac?
• Can I partially close my order?
• How to log in to the MT4 trading account from a mobile phone?

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Troubleshooting

• How can I reset my trading account password or ForexClub account password if I forgot it?
• Why do I receive ‘Invalid account’ or ‘No connection’ error?
• What should I do if I cannot log in to the trading platform?

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Q&A Metatrader terminals

• Q&A Metatrader terminals

Bonuses

Bonuses

• What are Bonuses?
• Does ForexClub offer bonuses?
• Does ForexClub offer interest on deposits?

About us

Company introduction

• Does ForexClub have a legal business license and is it regulated?
• Where does ForexClub provide services?
• What type of broker is ForexClub?

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Q&A About us

• Q&A about us

IB Program

IB account

• How can I register as an IB Partner?
• How can I log into my Partner account profile?
• How can I get support if I have questions or need help?

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Referring Clients and Sub IBs

• How does my unique IB partner link work?
• Where can I find my unique IB partner link for introducing my clients?
• Where can I find marketing materials?

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IB Commissions

• When and how are my IB commissions paid?
• How can I get information about IB Commission plans?
• How can I set up the IB commissions sharing with my Sub-IBs?