What do I do if there is a sudden disconnection, slippage or other issues during trading?

If you face some issues during trading in MetaTrader, please save the following information to resolve a difficulty as quickly as possible:

1. Record an issue：record the difficulty you are facing in as much detail as possible, including the time, relevant order numbers, and any error messages.

2. Provide information, such as：

   • your MT4 account number;

   • the order numbers associated with an issue.

3. Save a proof of an issue：if you face disconnections or other difficulties, please save relevant supporting proofs, such as screenshots or recorded videos, if possible.

4. In case of requesting a claim：please specify the claim amount, its basis and calculation  algorithm.

5. Send us an email: attach all the above information and send it to [email protected] so that we can resolve your question in a timely manner.

We appreciate your cooperation!