I received the error message ‘Invalid username or password’, what should I do?

If you receive the error message ‘Invalid username or password’, please follow these steps to resolve the difficulty:

1. Double-check the entered credentials
   Make sure you enter your username and password correctly, paying attention to uppercase and lowercase letters and special characters.

2. Reset Password
   If you have forgotten your password or think it may be incorrect, please try resetting it via the ‘Reset Password’ option. A password reset link will be sent to your registered email address.

3. Check account status
   Check whether your account has been locked or disabled. If so, please contact Customer Support for further assistance.

4. Clear Cache and Cookies
   Clear your browser's Cache and Cookies and try to log in again.

5. Use another browser or device
   Try signing in using a different browser or device.

6. Contact Support
   If none of the steps above help to resolve the issue, please email us at [email protected] and explain your difficulty in detail. 

We will do our best to resolve the issue as quickly as possible and ensure that you can log into your account smoothly.