We are always here to help you!
Our native Chinese-speaking support team is ready to assist you in any situation. Support in English is also available upon request.
Choose the contact method that works best for you:
Live Chat
The fastest way to reach us.
Available directly in the app and on our website.
Average response time: just a few seconds.
Perfect for urgent requests.
Phone Support
For urgent matters, call us directly: +86 400 820 0081
Immediate assistance.
Ticket
Submit a Ticket
Perfect for non-urgent but specialized requests (e.g., verification, document uploads, financial queries).
If you have screenshots or a payment receipt, we recommend attaching them right away — this helps us resolve your request much faster.
Similar to email, but with structured fields to make sure your request goes directly to the right department.
You will receive an email notification once your ticket is updated.
Write to us at: cs@help.forexclub.org
We usually respond within one business day.
To speed things up, please include:
Your account ID
A short description of the issue
Screenshots (if relevant)
Helpful Tips
For urgent issues, choose Live Chat or Phone.
For document uploads, verification, or non-trading requests, email or ticket is often the best option.
The more details you provide, the faster we can resolve your request.
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