Why can't I upload my documents in the account? Can I upload it by sending an email?

Modified on Mon, 2 Dec, 2024 at 11:06 PM

There may be several reasons why you cannot upload data. You can try the following steps to solve the problem:

  1. Clear your browser's temporary Cache files and Cookies to ensure that you are accessing the latest pages. For detailed instructions on how to clear your browser's temporary Cache files and Cookies, please follow this link.

  2. Log back into your member area to refresh your session.

If the problem persists, please email us at [email protected] for assistance and attach relevant screenshots so that we can better understand your situation and resolve the difficulty in a timely manner. 

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